Shipping & Returns
Q: How long does it take for my order to arrive?
A: Standard shipping for orders in the US/Canada take 5-10 business days from the time your order was placed. Please note - we do not ship Saturdays, Sundays or Holidays. Once your order has shipped, you will receive an email informing you that the order has shipped. Orders placed before 10am PST will be processed the same day.
Q: What shipping method do you use?
A: All US orders placed through nawikids.com are shipped via USPS. We offer Ground and 3 Day Select shipping. Orders to Canada ship via the United States Postal Service.
Q: When will I be charged for my order?
A: Once your order has been placed, your credit card will be charged. You will only be charged for the items that you ordered, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for errors made during order, address or credit card entry.
Q: Do you ship Internationally?
A: NAWI KIDS offers shipping through FedEx or the US Postal Service for international orders. Orders are shipped on regular business days, Monday - Friday. Depending on the destination the delivery time averages 3-10 days with UPS and 6 - 10 days with the US Postal Service. In either case international shipping is the responsibility of the customer. Both services come with tracking information if requested, and FedEx offers a guaranteed and insured level of service. However, though less expensive, the Postal Service does not offer the same guarantees and by choosing this option NAWI KIDS waives liability for insuring the shipment's arrival. Orders must be received by 2 PM PST, Monday - Thursday to be shipped the following business day.
Please note you may be charged various importation taxes and fees depending on the country to which the order is being shipped. You are responsible for all taxes and customs associated with your country's policies. If this is of concern to you please research this prior to placing your order.
Returns and Exchanges
Q: What is your return policy?
A: Returns are accepted within 30 days of receipt of your order. All returns must be approved by NAWI KIDS. Items must be returned in original and unused condition with original manufacturer's packaging if it was included. A restocking fee may apply to any order not received in good condition. NAWI KIDS WILL PROVIDE A RETURN SLIP upon receipt of return notice. Original Shipping costs are non-refundable. Exchanges will incur additional shipping charges (when applicable). Returns are not accepted after 30 days from receipt of order at your shipping address.
For all international orders, returns and exchanges may only be authorized if the customer pays for all shipping and duties both directions.
All custom, special orders, opened items or items returned without all original packaging, and sale items or items specified as final sale are non-returnable.
Any marked down or sale item purchased is considered to be a final sale meaning we will not be able to accommodate returns or exchanges on sale items.
To make a return or an exchange, please email us at firstname.lastname@example.org and include your order number and a list of the item(s) you are returning in the body of the message. We'll reply back with a return shipping slip (or link to it), you will need to print this return slip and affix it to the package containing your return items. Do not return any product(s) until you have received a return shipping slip.
Once your package is received, your refund will be applied to the credit card used at the time of purchase. You will be notified via email when this refund has taken place to the email address provided during the original transaction. Please allow 2-3 weeks from the time you mail your return to be processed.
If you received damaged or defective goods, please contact us at email@example.com immediately so we can take the proper steps to remedy that for you asap!